Not Always Right: The Great Customer Service Divide

"The Customer is always right." Whether you have been a customer or have worked in a customer service-based business, you are familiar with this statement. The phrase was coined in 1909 by Harry Gordon Selfridge owner of Selfridges based in London, England. It's a phrase used by businesses over the past 100 years to create…

Late Night Thoughts From My iPad – Part I

It's hard to face your mistakes. It's even harder to own them. That's not something our society teaches, far from it. There is a constant blame game where no one wins. We see it in the media and in politics. If someone were to step forward saying "It was me, I made a mistake," the…